Return and Shipping Policy
We are happy to accept returns & exchanges within 30 days of purchase EXCEPT on items that were signed.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you believe you have received a defective product, please send a clear photo of the defect to firstname.lastname@example.org along with your order number. We will do all we can to make this right.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Items on Sale
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customs & Duties:
Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, import taxes, or brokerage or custom fees upon delivery. These fees are calculated by customs officials in your country and cannot be estimated prior to shipping. Delays in customs are possible with every international order, which may affect delivery arrival times. We have, unfortunately, no control over customs fees or delays. The cost you pay for shipping when you checkout only covers the fees necessary to get your package delivered to your address. You, the buyer, are responsible for any additional fees charged by the customs officials in your country. We strongly encourage you to research the customs procedure in your country prior to placing your order to avoid any unpleasant surprises.
The time it takes for your order to reach you is determined by the shipping carrier you choose at checkout, as well as any manufacturing time your order may require (all items that take time to manufacture, such as custom items, will state so clearly on the product page).
Please note that due to COVID-19, it might take a bit longer than usual.